Customer Story
How Volo Aero MRO builds repair orders from a single PDF
Volo Aero MRO is an FAA repair station. The team put AI to work on the most repetitive job in the front office: turning a customer's repair paperwork into an order.
Here is how Andrew Walmsley, President of Volo Aero MRO, described it.
"15 minutes to 3 minutes: That's how much faster we will now process a typical three-line repair order at Volo Aero MRO, thanks to AI integrated into our Tangle.io ERP system."
What the system reads from each PDF
"From a single PDF, the system extracts:
- Customer-specific instructions, including 8130-3 Block 12 remarks
- Part numbers and serial numbers
- Time and cycle data
- Last operator and ESN information
- Certification type
It then builds the order automatically, with a separate sales line for each part. The results: an 80% reduction in order entry time, fewer data entry errors, and customer requirements captured correctly from the start."
What doesn’t change
"What doesn't change: every repair, inspection, and return-to-service decision is still made by qualified people under our FAA repair station standards."
What comes next
"The bigger lesson: AI isn't just for large companies. Small businesses can start with one repetitive, error-prone task and see real results fast. After this we plan on rolling out this application into our shelf life and inventory areas as well."
Andrew Walmsley, President · Volo Aero MRO